Returns & Exchanges
At TERRA, we believe in conscious consumption and want you to love your pieces. If your selection isn't quite right, we offer a 30-day window for returns and exchanges on all unworn items in original condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original sustainable packaging, ensuring all designer tags and hygiene seals remain intact.
Attach Shipping Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your parcel.
Refund Processing
Once our atelier receives and inspects your return, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing